Travel Info & FAQ

Good to Know

Here you’ll find some useful information about checking in for your flight, in-flight amenities, customs, and more. And be sure to take a look at the answers of some of our frequently asked questions below.

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Travel Information

Here are some things to expect before, during, and after your flight with us. Please note our policies regarding baggage, pets, and traveling minors as well as charter flight restrictions.

Check-In

We make check in an easy process.

  • 30-minute charter pre-flight arrival time
  • 45-minute scheduled pre-flight arrival time
  • Guest experience agents
  • Free valet
  • Baggage handling
  • No long TSA lines
  • Pre-filled departure forms
  • Comfortable waiting area
  • Convenient boarding 15 minutes prior to scheduled departure time
Customs
  • All international flights must clear in and out of the country
  • Clearing customs is painless when flying between private terminals
  • On the way to your destination outside of the U.S. we may require a stop to clear customs before arriving to a beach, dock, or yacht
  • We will make sure your route to clearing customs and starting your vacation is as fast and smooth as possible
Baggage & Weight Limits*

Tropic Ocean will take your bags from your car, to the aircraft, and through customs with care. Just one less thing to worry about.

Soft-sided baggage is preferred on our flights. No hazmat or dangerous goods can be shipped in baggage or cargo, and the total weight for the flight includes passengers and baggage. 

Scheduled service:

  • Bimini - 30lbs per person
  • Marsh Harbour and Great Harbour Cay – 50lbs per person

Private Charter:

  • 206 Seaplane (Up to 4 guests): 700 to 750 total lbs (varies with location)
  • 208 Seaplane (Up to 8 guests): 1,500 to 1,800 total lbs (varies with location)
  • Wheeled Caravan (Up to 9 guests): 1,700 to 2,500 total lbs (varies with location)

If your baggage exceeds these dimensions 14″H x 41″L x 27″D, please contact us to accommodate your requirements.

Each plane has weight restrictions for the safety of our guests and therefore we reserve the right to refuse baggage exceeding the weight limit.

Tropic Ocean Airways is happy to store any extra luggage for the duration of your trip. The maximum allowed baggage storage is limited to two bags per person, with any additional bags for a fee of $30 per bag. This policy is only applicable to Fort Lauderdale International departures and arrivals. No baggage storage is available for Miami Seaplane Base or other departure locations.

*Additional weight may be permitted if traveling via private charter.

If you require additional baggage for your trip, please consult our cargo department MondayFriday 10 am–4 pm EST at 1-800-767-0897 X293 or email: cargo@flytropic.com.

Minor Travel

Children under the age of 18 traveling alone are considered an unaccompanied minor. Tropic Ocean Airways requires that all unaccompanied minors have a letter of consent from the absent parent(s)/legal guardian giving the child permission to travel outside of the country. The letter must state who is dropping off the child for their flight and who will be receiving them when they arrive in their destination. The letter must be signed by both parents or the legal guardian.

Pet Policy
  • Tropic is a pet-friendly airline. If you are bringing a pet on a private charter, please make sure any necessary permits are obtained prior to flight. Information for permits can be found at here.  
  • There is a limit of two pets per scheduled service flight. Dogs 25lbs and under are free of charge; over 25lbs will be charged $1.00 per pound over the limit at time of booking.
  • All guest traveling to the Bahamas with pets are required complete appropriate forms directly with Bahamas Agriculture and have the approved stamped copy at time of travel (copies of forms can be found in section III). If the pet has an accident onboard or if we need to have the aircraft detailed, due to the pet, there is a $200.00 cleaning/detaining fee. Traveling to the United States – the Passenger must have the Pets Vaccine Records and Valid rabies tag.
  • Unaccompanied Pets: Tropic Ocean will transport an unaccompanied with the following conditions.
      • Must have appropriate paperwork (as outlined above)
      • Must buy a seat
      • Must be in a dog/pet Kennel
      • Must provide information (name, phone number, email) for pick up person
      • Must sign – Shipper Indemnity and Hold Harmless Agreement and Waiver
      • Must be approved by all guest on board flight (see steps above.)

 

Safety
  • Our number 1 core value – above all else we want to make sure our guests arrive safely to paradise.
  • We hope our guests understand that a flight may be diverted or delayed due to weather. We only do that to offer the safest flights for our guests but we will make sure to be by their side every step of the way so you can get where you are going
  • Every employee, even the most senior, participate in weekly training exercises.
  • Also, our highly skilled maintenance team inspects and cleans our aircraft after each flight.
  • In addition, we have two pilots aboard every leg, even though we are only required to have one.

Frequently Asked Questions

Here are some answers to some commonly asked questions. Want to know more? Please reach out. We’ll be happy to explain anything you’d like to know.

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What is Private Charter?

A Private charter is a non-scheduled flight or on-demand flight. They can not be booked online, to inquire about the cost of a private charter fill out this form. We will contact you with a quote. 

What is the difference between private charter and schedule service (by the seat experience)?
  • Private charter gives you access to the entire aircraft and allows you to choose your arrival and departure locations and time.
  • Scheduled service is weekly scheduled, by the seat service to select destinations.
How close to departure can I book a flight?
  • You can book a flight the same day you want to fly, pending availability. However, please note all charter requests are subject to aircraft availability, so it is advised that you book out as far in advance as possible. 
  • By the seat experience: Due to paperwork which must be filed with Customs and Border Patrol, flights close two hours prior to departure time.
What is your cancellation policy?
  • Scheduled service tickets are nonrefundable and non-transferable.
  • If you have a private charter, outside of a 30 day window, you are entitled to a full refund. If it is within 30-15 days, you can retain the full amount paid as credit on file for any future charter flight. If it is inside a window of 14 days, the flight is non-refundable, but can be moved to another time and date pending availability.
  • Contact us for more information.
Can I change my flight or flight time?
  • For any changes made to a scheduled service booking it will inquire and $200 fee and is based on availability. The change can be made by calling our customer service line at 1-800-767-0897 option 4.
  • Private charters can be changed pending availability. Please note that the closer it is to the day of flight, the less likely it is that we are able to accommodate a change. If you have a charter flight and wish to change your time of travel, please speak with your charter specialist. 
What is your address?

Fort Lauderdale Sheltair is located at 1100 Lee Wagener Blvd., Fort Lauderdale, FL 33315 in General Aviation (note: we are not in the main terminal at Fort Lauderdale International). Miami Seaplane Base is located at 1000 MacArthur Causeway, Miami, FL 33132 on Watson Island.

Do you provide transportation from the airport?

Yes. We have a complimentary shuttle that must be set up in advance, as it is upon request. This service is only provided at our Fort Lauderdale Sheltair location. You must call or email Customer Service to book our shuttle. Our phone number is 1-800-767-0897 opt. 1. You may also email us at customerservice@flytropic.com. Our hours of operation are 9:00 A.M. to 5:00 P.M. We will need your commercial airline name, flight number and arrival time to set up your pick up.

How far in advance should I arrive for my flight?

Guests should arrive 45 minutes prior to their flight. Check in begins at 30 minutes before the schedule departure time and boarding time is 15-minutes before the scheduled departure time.  Anyone not checked in prior to the boarding time will be denied boarding.

Do you have parking?

Yes. We provide complimentary valet parking at Fort Lauderdale Sheltair. Miami Seaplane Base has a free parking lot. However, the gate is closed daily at 5:00 P.M.

Are you allowed to bring liquids on the flight?

Yes. We do not have restriction for liquids. However, we do have a weight restriction. If you are worried about the size and/or weight of your liquid containers, please contact our cargo department Monday–Friday 10 am–4 pm EST at 1-800-767-0897 X293 or email: cargo@flytropic.com.

Can I bring alcohol onboard?

Alcoholic beverages may be carried when they contain 24% to 70% alcohol by volume (48 to 140 proof). Each container cannot exceed 5 liters. And, each passenger cannot bring more than 5 liters onboard. Items under 24% or 48 proof (most beer and wine) are unlimited.

Can I take a cooler with food on my trip?

Most islands are ok with 1 days worth of food as long as it is not raw meat or fresh produce. To bring in larger amounts, raw meat, or fresh produce you will need an agricultural permit. One can be obtained here. 

What’s the policy for taking firearms and/or knives?

Restrictions apply, contact us for more information.

What travel documents do I need to enter The Bahamas?

U.S. Citizens require a valid U.S. passport book to enter The Bahamas. Non-U.S. Citizens may require a visa, in addition to their passport book. Be advised that international flights cannot be boarded with a Passport Card.

Do I need my passport to book my flight?
  • All guests must have valid passport at the time of booking.
  • In order to travel back to the United States, you must have a valid passport, visa and ESTA if applicable. Failure to comply, may result in fines or denied boarding/entry.
What type of Visa do you need to enter the U.S. and The Bahamas?

From The Bahamas to U.S. 

To enter The Bahamas

  • Entry requirements differ depending on what country you are a resident and citizen of. Click here to find out the necessary documentation you will need to insure a smooth entry into our country. 
What is the procedure upon arrival to the U.S., if I have a foreign passport?

Upon arrival at the Miami Seaplane Base to the U.S., you may be taken to the Port of Miami for fingerprinting due to your foreign passport. The entire process takes about 30 minutes. We recommend you plan your connecting flights taking this into account. Upon arrival in Fort Lauderdale, the guests will be cleared in customs and fingerprinted as well.

Can you travel while pregnant?

Must be approved by your doctor.

Do I have to pay for my infant?

Infants under 24 months at the time of flight are only required to pay taxes and fees. Over 24 months would not be considered a lap child and would pay full fare. We do require infants to have a passport.

Can my child sit on my lap during the flight?
  • The child must be under 24 months old (2 years old) at the time of flight.
  • If the child over 24 months requires their own seat.
  • If guest is travelling with a lap child, the following restrictions apply:
    • Lap Child must be held on lap for the duration of the flight.
    • One (1) lap child is permitted for each ticketed adult.
    • All persons on board require a life vest in the event of an emergency. Crew must ensure additional vests are provided for flight.
Is flying on a Tropic Ocean Airways seaplane safe?

Absolutely! Our company was founded and operates under the leadership of a Naval TOPGUN fighter pilot, who flew 41 missions and earned two air medals in Operation Iraqi Freedom. All Cessna Caravan flights operate with two pilots, most of whom have a military or seaplane instructor background.

How many seats are on your aircraft?

Our Caravan seaplanes seat 8 and our Wheeled Caravans seat 9.

What payment types do you accept?

We accept cash, credit, debit and checks.

What should I do if I'm connecting from a commercial flight?

When flying in from other cities we recommend arriving in Fort Lauderdale or Miami two hours prior to your flight. Let us know ahead of time and we can arrange transportation from Fort Lauderdale International to our private terminal. (Any delay on the commercial flight is the sole responsibly of the guest).

Can Tropic Ocean Airways book my hotel?

Book a flight with us and we can assist with hotel bookings. We can also extend exclusive rates and specials at some of our partner properties.

How do I contact Charter sales?

By emailing: reservations@flytropic.com, calling: 1-800-767-0897 opt 2 or filling out the contact form on our website: www.flytropic.com.

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