Here are some things to expect before, during, and after your flight with us. Please note our policies regarding baggage, pets, and traveling minors as well as charter flight restrictions.
Please contact our customer service team prior to your flight if any of the following apply: Traveling with Infants, Minors under the age of 18, Pets or for any additional assistance to make the proper accommodations for your trip.
Tropic Ocean Airways will take your bags from your car, to the aircraft, and through customs with care. Just one less thing to worry about.
Soft-sided baggage is preferred on our flights. No hazmat or dangerous goods can be shipped in baggage or cargo, and the total weight for the flight includes passengers and baggage.
Scheduled By-The-Seat Service:
If your baggage exceeds these dimensions 14″H x 41″L x 27″D, please contact us to accommodate your requirements.
Each plane has weight restrictions for the safety of our guests and therefore we reserve the right to refuse baggage exceeding the weight limit.
Tropic Ocean Airways is happy to store any extra luggage for the duration of your trip. The maximum allowed baggage storage is limited to two bags per person, with any additional bags for a fee of $30 per bag. This policy is only applicable to Fort Lauderdale International departures and arrivals. No baggage storage is available for Miami Seaplane Base or other departure locations.
*Additional weight may be permitted if traveling via private charter.
If you require additional baggage for your trip, please consult our cargo department Monday–Friday 10 am–4 pm EST at 1-800-767-0897 X293 or email: firstname.lastname@example.org.
Children under the age of 18 traveling alone are considered an unaccompanied minor. Tropic Ocean Airways requires that all unaccompanied minors have a letter of consent from the absent parent(s)/legal guardian giving the child permission to travel outside of the country. The letter must state who is dropping off the child for their flight and who will be receiving them when they arrive in their destination. The letter must be signed by both parents or the legal guardian.
Here are some answers to some commonly asked questions. Want to know more? Please contact us. We’ll be happy to explain anything you’d like to know.
A private charter is a non-scheduled flight or on-demand flight. They can not be booked online. To inquire about the cost of a private charter fill out this form and we will contact you with a quote.
Fort Lauderdale Sheltair is located at 1100 Lee Wagener Blvd., Fort Lauderdale, FL 33315 in General Aviation (note: we are not in the main terminal at Fort Lauderdale International). Miami Seaplane Base is located at 1000 MacArthur Causeway, Miami, FL 33132 on Watson Island.
Our team is happy to provide any additional information you may need.