Careers With Tropic

Tropic Ocean Airways is the largest seaplane operator in the Southeast United States. We currently operate Cessna Grand Caravan EX aircraft on Wipaire amphibious floats in The Bahamas, the Caribbean and New York.

We are looking for qualified candidates who are interested and able to work in various locations as required. This is a salaried, full-time position with full benefits.

SIC Minimum Qualifications:

• 250 hours Total Flight Time
• FAA Commercial ASEL, Instrument Rating.
• FAA Commercial ASES
• FAA High Performance and Complex endorsements
• FCC Radio Operator Permit
• Second Class Medical Certificate

PIC Minimum Qualifications (the above SIC minimums plus):

• 1200 hours Total Flight Time
• 500 hours Cross Country
• 100 hours Night
• 75 hours Instrument
• 100 hours Float Time

Additional Preferred Qualifications:

• G1000 Experience
• Seaplane Time
• Turbine Time
• Cessna 208 Time

• Must be qualified by experience, training and expertise for a Chief Pilot Position under 14 CFR §119 in a Part 135 operation
• Drive positive pilot culture and morale
• Guide and manage GOM compliance and adherence to all FAA expectations
• Coordinate pilot scheduling and with training department

This position supports the Operations Department in maintaining the flight schedule and releasing aircraft for flights. This is an entry level position and training will be provided.

• Schedule flight crew to ensure adherence with company and FAA regulations regarding currency and flight/duty limitations.
• Schedule all aircraft for charter, scheduled service and maintenance.
• Monitor the progress for each flight.
• Stay informed of current weather conditions and associated rescheduling needs.
• Keep appropriate company personnel advised of flight progress as required.
• Remain current on available resources and training to facilitate an effective scheduling operation.
• Work closely with maintenance, guest experience, and VIP departments.
• Ability to work evenings, weekends, and holidays in situations of unexpected scheduling events such as weather or maintenance issues.

This position is responsible for providing all necessary and required guest services including but not limited to baggage processing, gate check-in, greeting arriving guests, handling of VIPs, providing special guest assistance, and the handling of other duties as assigned.

• Provide exceptional customer service as the first face of the company.
• Ability to comfortably and continuously lift/move 50 lbs. of baggage/cargo on and off aircraft.
• Frequent bending, stretching, push/pulling, stacking and kneeling.
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, and baggage and cargo routing tags.

This position is responsible for all incoming calls and requests, booking and all details related to Scheduled Service flights and aids the teams working with Charter guests.

• Assist the Charter Sales Specialists and Air Concierge Teams by fielding and handling inbound customer calls and emails.
• Collect data from the guest and input it in to the Tropic CRM or pass it on to the respective individual.
• Distribute leads as instructed using provided tools and methods.
• Be a liaison between our partners and operations team to resolve any emerging issues that may arise with accuracy and efficiency.
• Provide excellent customer service from initial contact through flight confirmation.

Aircraft mechanics maintain and repair the avionic and mechanical equipment needed to keep our land and seaplanes flying.

• The repairing, inspecting and maintaining the structural, mechanical and electronic elements of the aircraft, replacing parts, measuring wear and assessing whether parts need repair or replacement.
• Use a wide variety of diagnostic devices, computers, hand and mechanical tools to assess and fix aircraft, and maintain aircraft standards as required by the Federal Aviation Administration.
• Ability to comfortably and continuously lift/move 50 lbs.
• Attention to Detail: Our aircraft are maintained to very specific standards. Precision in the following and execution of standard repair procedures is key.

This position will exhibit customer-centric skills in sales and revenue development, while supporting the guest experience, organization and marketing.

• Drive revenue and profitability through inbound leads to the charter channel and increase overall booking conversions by using aviation knowledge, destination knowledge and appropriate closing methods on each lead.
• Assist with guest retention.
• Continuously build and develop strategies to integrate B2C marketing that will help drive continuous lead generation throughout the year.
• Identify gaps in specific markets or key destinations.
• Input accurate information on each account to ensure all information is gathered and communicated with the Air Concierge.
• Seek new sales growth outside of existing pipelines to create annual recurring revenue. Develop annual recurring revenue through active listening and asking detailed questions to uncover new opportunities.

All applicants at Tropic Ocean Airways will be evaluated during three (3) separate interviews.

Applicants that successfully advance through all three (3) interviews, may receive a conditional offer of employment. Upon the satisfactory completion of a drug screening and background check, conditional employees will receive a new hire information packet.

All Tropic Ocean Airways’ personnel, regardless of position, complete a new-hire orientation class within their first few weeks of employment. During Tropic Ocean Airways’ orientation class, we introduce new-hires to the core values of our company, provide guest services training and answer any questions that you may have about our airline.

It is the policy of Tropic Ocean Airways to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Tropic Ocean Airways will provide reasonable accommodations for qualified individuals with disabilities.

Once the application period has begun, submit your application.

• After your application has been submitted, we may ask you to provide additional documentation such as two references, DD-214 (Military Veterans), school transcripts, etc.
• If not a citizen or permanent resident, you must obtain an Employment Authorization Document (EAD) to prove eligibility to work in the United States. You will need to provide this documentation prior to your 1st interview.
• You will receive a return email confirming receipt of your application. Your application will be kept on file for consideration during the application window.
• Following the closing of the application window, you will receive an email confirming your consideration for employment with a timeline and next steps.