Careers With Tropic
We’re Hiring!
Apply today to join the elite team of Pilots of the Caribbean! ™
Employees enjoy benefits such as flight privileges, health insurance, dental, vision and GAP insurance, maternity leave, paid time off (PTO) and a voluntary 401(K) with employer match.
JOB POSITION: CUSTOMER EXPERIENCE SPECIALIST
This position is responsible for all incoming calls and requests, booking and all details related to Scheduled Service flights and aids the teams working with Charter guests.
- Assist the Charter Sales Specialists and Air Concierge Teams by fielding and handling inbound customer calls and emails.
- Collect data from the guest and input it in to the Tropic CRM or pass it on to the respective individual.
- Distribute leads as instructed using provided tools and methods.
- Be a liaison between our partners and operations team to resolve any emerging issues that may arise with accuracy and efficiency.
- Provide excellent customer service from initial contact through flight confirmation.
APPLICATION PROCESS
Interview Process
All applicants at Tropic Ocean Airways will be evaluated during three (3) separate interviews.
Applicants that successfully advance through all three (3) interviews, may receive a conditional offer of employment. Upon the satisfactory completion of a drug screening and background check, conditional employees will receive a new hire information packet.
Orientation
All Tropic Ocean Airways’ personnel, regardless of position, complete a new-hire orientation class within their first few weeks of employment. During Tropic Ocean Airways’ orientation class, we introduce new-hires to the core values of our company, provide guest services training and answer any questions that you may have about our airline.
Equal Employment Opportunity
It is the policy of Tropic Ocean Airways to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Tropic Ocean Airways will provide reasonable accommodations for qualified individuals with disabilities.
Application Process
Once the application period has begun, submit your application.
- After your application has been submitted, we may ask you to provide additional documentation such as two references, DD-214 (Military Veterans), school transcripts, etc.
- If not a citizen or permanent resident, you must obtain an Employment Authorization Document (EAD) to prove eligibility to work in the United States. You will need to provide this documentation prior to your 1st interview.
- You will receive a return email confirming receipt of your application. Your application will be kept on file for consideration during the application window.
- Following the closing of the application window, you will receive an email confirming your consideration for employment with a timeline and next steps.
To Apply
To inquire about an open position, please follow the instructions below:
1. Email your resume and cover letter to careers@flytropic.com. (Ensure that you mention the desired position in the subject line of your email).
2. To explore all current job openings, please click the button below.
We look forward to receiving your application and considering you for the position. If you have any questions or need further assistance, please don’t hesitate to reach out to us.